Refund Policy

Last updated: 1 November 2026

Our products are digital downloads, delivered as soon as your payment succeeds. Because the files can't be returned, we don't offer refunds for a change of mind. By completing your purchase, you agree that delivery starts straight away and that you lose the right to cancel once the files are delivered. We do refund you in the situations below.

When you get a full refund

• You were charged more than once for the same order.
• Your payment succeeded but your files didn't arrive, and we can't deliver them within 48 hours of you contacting us.
• The files are damaged or won't open, and we can't fix the problem or send working files within 7 days of you contacting us.
• We cancel your order for any reason.

When refunds aren't available

Once files are delivered we can't take them back, so we don't refund for reasons such as a change of mind, buying by mistake, or a look not suiting your footage. Please check the before and after examples and the supported editors before you buy.

How to ask

Email [email protected] within 14 days of your purchase with your payment ID or receipt email and a short description of the problem.

How refunds are paid

Approved refunds are made by Dodo Payments, our Merchant of Record, to your original payment method, usually within 5 to 10 working days depending on your bank.

Your legal rights

This policy doesn't affect any rights you have under the consumer law of your country.